So it is possible, for example, to route the calls of employees in different locations of the same company on a single service center. Also a direct mapping from specific customers to agents could thus be made. More new functionality of the live Manager is to limit the simultaneous callers per service number, which will limit the volume of traffic can be, to avoid waiting times by callers or also the ACD statistics of the unsuccessful caller not to distort. This solution can be also an option for avoiding queues in the course of amending the legal framework conditions. The realization Connect through the so-called delayed scheduled for phase 1 of the planned Telecommunications Act, which means an extension of the period of connection up to the demolition (timeout) to two minutes.
Thus usable free hold the QuestNet has implemented in the form of a new Routingoption. Additional string functions that can also be used in connection with free hold, are currently in the testing stage and will be available soon. These include latency, various callback methods, or use free service number for a certain period, for example Alternativroutings after”, reported Thomas Wendt. In addition to the statistical tools and the Routingmodulen, a scheduler was developed by QuestNet, which can be used for all types of auto jobs. It shall automatically switch in the future possible stored Routingplane at any given time on a phone number and an E-Mail address to send a notification. The QuestNet GmbH is an application service provider, the focus on Focused development and indirect marketing innovative phone value-added services in combination with international service numbers. With the live Manager, the QuestNet offers a unique call management portal, which allows the customer to the Web-based and client-capable in – and outbound administration and includes also a virtual contact center in addition to statistics, routing, IVR and conferencing. Contact: QuestNet GmbH Thomas Wendt (Managing Director) Byhlener Strasse 1 03044 Cottbus Tel: 0800 304009000